Value added services in e-commerce are necessary and make a significant difference. They are powerful catalysts of revenue and profit especially in highly competitive environments. They also enable significant cost synergies to be achieved across the various channels.
To ensure your success in this complex interaction, GUTEMARKEN assists you with the following:
because we and our platform are always up to date and thus make you a pioneer of performance marketing. Would you like to learn more? Dive deeper into the world of Value Added Services:
The quality of your data will be higher the more product data you enter. Your offers are listed at the top of the marketplaces. Some of these marketplaces expect a product data quality of at least 95%. That means maintaining at least 95 out of 100 possible attributes imported for the respective category/group. Attributes can be both mandatory and optional.
Competition is fierce. 78% of purchases on marketplaces are made through filters. Your product will not be purchased, if the attributes are not complete and maintained properly. So, attributes are even more important than images.
Most marketplaces offer various ways of crafting your content to improve your product placement:
We optimise your performance marketing in both the online shop and on the marketplaces. The reporting for online shops is structured similar to marketplaces, making it easier for you to track your success. We show your sales both before and after returns, which is an essential success factor in performance marketing. We offer a complete service package in online marketing:
We optimise the marketing mix according to your brand, budget and goal on marketplaces:
Your GUTEMARKEN e-commerce team takes care of all your customer service needs so you can focus on your core business.
How do we do that? We integrate all messenger and social media channels into your online shop and operate them for you:
Our customer support is first-class and we answer 97% of all 1st level inquiries. We define answers in advance with you. The process for questions in 2nd and 3rd level support is important within your company. We also define those answers with you.
Our logistics meet all the B2C service level requirements of the international marketplaces. Are you a fast-growing international company? We adapt the logistics concept to your company and its e-commerce strategy. We check returns and process them according to your brand’s specifications, such as:
We also offer you an opportunity to individualise the product’s packaging using, for instance, embroidery or printing. We can change labels or repair buttons and zippers. We operate several branches in Germany and have a partner network with branches in every European country.
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